Troubleshooting
Bluetooth battery not found?
Most discovery problems come from another app holding the connection, sleeping hardware, distance, Bluetooth permissions, or selecting the wrong battery family.
Work through this checklist
- Close every other battery app. Most Bluetooth batteries accept only one monitoring connection at a time. Fully close the manufacturer's app on all nearby phones and tablets.
- Wake the battery. Begin charging, power-cycle the hardware, or follow the manufacturer's wake procedure if the BMS has entered a low-power state.
- Move closer. Perform initial discovery near the battery and reduce obvious sources of radio interference.
- Check Bluetooth permission. Confirm that Bluetooth is enabled and that BMS Monitoring Suite is allowed to use it.
- Scan inside BMS Monitoring Suite. A device saved in the system Bluetooth settings is not necessarily available to a battery-monitoring app.
- Confirm the protocol family. Use the exact model or internal BMS documentation. Brand names alone are not always enough because suppliers and protocols can change.
- Verify live values before saving. A nearby Bluetooth name is not proof of compatibility. Look for plausible, changing telemetry.
If the device appears but readings are incomplete
Telemetry varies by manufacturer, model, and firmware. Some devices do not provide cell voltages, health, cycle count, temperature, or channel-level power flow. Experimental integrations may expose a useful subset rather than every possible field.
If the device still does not appear
Record the battery brand, exact model number, any internal BMS identifier, firmware version, and the Bluetooth name shown by the manufacturer's app. That information is much more useful for determining compatibility than a general product-family name.